Returns & Exchange Policy
Returned items must comply with the following conditions:
- A return request must be submit within 7 days from the date of product received. Send the order number and photos of the relevant product(s) to firstname.lastname@example.org.
- Returned Item must be purchased from www.rapeeliving.com.hk
- No refund or exchange for bargain sale,on sale items,damaged or altered goods.
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Any returns that do not meet our policy will not be accepted.
- Exchanges are only available for the same size or color exchange.
- If the size or color submitted by the exchange request is out of stock, we will process the refund accordingly.
- rapee-LIVING reserves the rights to withhold any refunds if your original item has not reached our warehouse.
- Ensure all given refund details are correct and complete.
- In case the required exchange item is unavailable, we will proceed the refund fully in PAYPAL.
- An email notification will be received when the refund is processed.
Our return address:
Workshop A, 10/F., Sunrise Industrial Building, 10 Hong Man Street, Chai Wan, Hong Kong.